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Frequently Asked Questions (FAQ)

Q1. How do I become a member?

If you haven't shopped at [our company] before, click "Log in" > "Register," choose to register via Facebook, or fill in your account name, email, and password to become a member of [our company].

After adding items to your shopping cart, at checkout, click "First Time Checkout," fill in your order information, and you will become a member and complete the checkout process simultaneously.

Q2. What if I forget my password?

On the "Log in" page, click "Forgot Password" at the bottom, enter your email address, and the system will send you a "Password Reset Notification Email." Click the link in the email and reset your password.

Q3. How do I change my personal information and password?

After logging in, click "My Account" > "Personal Information" to modify and view your account information, including email, password, recipient's name, phone number, address, etc.

Frequently Asked Shopping Questions

Q1. What is the shopping process?

Q2. How many days will it take to deliver?

Orders are shipped within 3-5 days after placement. Delivery time may vary depending on your chosen delivery method.

Q3. What payment methods are available?

Online credit card payment (VISA, MASTER, JCB credit cards are all accepted)

ATM transfer (please pay within 3 days)

Q4. What delivery methods are available?

Home delivery (Hong Kong only)

SF pickup

Q5. How can I check my order details?

After logging in, click "My Account" > "Orders" to check your order details.

Q6. Will I be notified when my order is shipped?

You will receive a shipping notification via email.